Q: How long will it take for my order to be delivered?
A: As each item is hand-made, delivery times can be up to 15 days, but are usually much sooner
Q: Is shopping online at picturethisshop.co.uk safe?
A: At Picture This, we take your security very seriously and ensure that your personal information is secure. All billing is done via secure Paypal merchant services, using high-level SSL encryption technology. At the payment page, the 'https' will replace 'http' in your browser window, and a padlock symbol will be shown at the top of the page. This method is the recognised standard for secure transactions and is used by all leading online retailers. For further detail, you can view our Security policy here.
Q: Do I need a Paypal account in order to purchase online from yourselves?
A: No, all you need is a major credit or debit card. You can also use a PayPal account if you have one.
Q: What happens if I need to return an item I purchased?
A: Please read our Returns policy and contact our Customer Service team, who will arrange the processing of the return with you.
Q: How do I know you have received my order?
A: You will receive a confirmation email acknowledging that your order has been placed with us. You will receive another email to confirm your order has been processed, and a further email to notify you of the despatch of your order.
Q: Will you pass my information on to other companies?
A: Absolutely not. Your privacy is of the utmost importance to us and we will treat all your personal information as confidential. All personal details are stored on a secure server and we fully comply with all applicable UK Data Protection legislation. The details you provide us will under no circumstances be forwarded to a third party. Please read our privacy policyfor further details
